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TokyoHotelDesk.com Terms and conditions

TokyoHotelDesk.com understands that buying over the internet requires great confidence on your part. TokyoHotelDesk.com takes this consumer trust very seriously and that is the reason why your personal information is treated with great care. TokyoHotelDesk.com operates according to the Dutch 'Personal Data Protection Act'.

What kind of data is collected?

Contact data: e-mail address, name, address, phone, fax and purpose of trip.
Booking data: name of hotel, hotel class, type of room, number of persons, type of bed, arrival date, departure date and room price.
Preferences: data about personal preferences regarding hotel stay. When you choose to receive personalised information and special offers TokyoHotelDesk.com will ask you for your personal preferences regarding hotel stay.
Credit card details: credit card number, expiry date, credit card organisation and name stated on the credit card.
Internet data: type of web browser, screen resolution, operating system and navigation on the website.

Why is this data collected?

Your contact data is used by TokyoHotelDesk.com to make the reservation in the hotel. This data will be passed on to the hotel, directly or by our partners. The hotel uses your contact information to make the reservation, to identify you upon arrival and to contact you in case of changes to the reservation. This data can also be used by TokyoHotelDesk.com and/or our partners to communicate with you.
Your booking data tells TokyoHotelDesk.com what kind of room you have booked and will be sent to the hotel. Statistical booking data (for example the percentage of customers booking a two star hotel) is used to modify and enhance the product and services offered on the TokyoHotelDesk.com website.
Your preferences will be used by TokyoHotelDesk.com to provide you with tailor-made information and special offers. TokyoHotelDesk.com only asks you for your preferences if you choose to receive information and special offers. TokyoHotelDesk.com will only send you information and special offers if you want us to do so. When you register to receive personalised information and special offers you can, at all times, ask TokyoHotelDesk.com to stop sending you information and special offers. From that moment on, your preferences will be kept at TokyoHotelDesk.com anonymously without any connection to your personal data.
Your internet data will be used to make general statistics about the use of the internet, for example: what type of internet browser is most widely used. These statistics will be used to see if it is possible to make any improvements to the TokyoHotelDesk.com website. These statistics can never be traced back to you as an individual.

Credit Card Information.

The majority of hotels require your credit card details in order to guarantee your reservation. When you send your credit card information to TokyoHotelDesk.com, it will be passed on to the hotel in which you want to make a booking. When you make a booking at the TokyoHotelDesk.com website you automatically enter into an agreement with the hotel you have chosen. This agreement also implies that you adhere to the hotel's cancellation policy.
Please follow cancellation procedures stated in the confirmation e-mail. You may expect to be charged a cancellation fee set forth by the hotel individually. It is international standard hotel practice to charge the equivalent of one night's stay for late cancellations or no-shows.
TokyoHotelDesk.com never withdraws any money from your credit card.
The majority of hotels do not withdraw money from your credit card at the time of the reservation. You will pay your hotel bill at the hotel, either on arrival or after your stay. A small number of hotels charge one room night to your credit card right after you have made a reservation. If this is the case, this will be clearly stated on the hotel page.
Your credit card details will be kept at TokyoHotelDesk.com until your arrival date at the hotel. After this date the details will be destroyed. You have the option of communicating your credit card information directly to the hotel via phone or fax, and not via TokyoHotelDesk.com. You must do so within 24 hours after you have made your reservation. TokyoHotelDesk.com strongly urges you not to send your credit card information by e-mail, since this is the most unsafe way to send your credit card details over the internet.

Control over your data.

You have, at all times, the right to view the personal data that is stored about you. You can request your personal data by emailing TokyoHotelDesk.com at the following address: info@TokyoHotelDesk.com. Please state 'request personal data' in the subject line of your e-mail.
If your personal data has been stated incorrectly by TokyoHotelDesk.com, TokyoHotelDesk.com will change it upon your request. You can also ask TokyoHotelDesk.com to remove your personal data from its database by sending an e-mail to the e-mail address mentioned directly above. Please state 'removal from the database' in the subject line of your e-mail. Your request will be answered and complied with within four weeks.

Your data and third parties.

TokyoHotelDesk.com will not supply your personal information to any unrelated external third party for any unsolicited or commercial purpose, nor does it have any intention to do so in the future.
Statistical information, which can not be linked to you as an individual, may be shared with companies or organisations that compile general statistics about the use of the internet.
TokyoHotelDesk.com is not responsible for the behaviour of its partners concerning your personal information. TokyoHotelDesk.com recommends that you carefully read the privacy policy of a partner before making a hotel reservation. TokyoHotelDesk.com requested its partners, and in some cases laid down in contracts, that third parties are required to take into consideration the TokyoHotelDesk.com privacy policy when dealing with your personal information.
TokyoHotelDesk.com may be required by law to disclose your personal data, which you made known when using our service, to the authorities.

When does TokyoHotelDesk.com send you e-mail messages?

After you have made a booking you will receive a confirmation message with all the information about your booking. You may take this confirmation to the hotel as proof of the reservation.

Sometimes TokyoHotelDesk.com sends feedback e-mails after your stay at the hotel. These feedback e-mails give you the opportunity to state your opinion about the TokyoHotelDesk.com' hotels. If you are not interested in giving your opinion, you can state this and we will not send you any more e-mails on future bookings.

On the TokyoHotelDesk.com website and on the booking form you can register to receive a general newsletter containing special offers and information about TokyoHotelDesk.com. You can at all times choose to stop receiving these newsletters. Every e-mail newsletter contains a link, which you can use to remove yourself from the mailing list.

Besides our newsletter you can also choose to receive personalised hotel offers by e-mail message. These offers are generated based on your hotel preferences. You can at all times stop receiving these e-mail messages by clicking the link at the bottom of the e-mail.

TokyoHotelDesk.com will keep you informed by e-mail of any changes in functionality and appearance to the TokyoHotelDesk.com website.

Cookies and other technologies.

A cookie is a text file that can be placed on your computer 's hard disk. A cookie will allow TokyoHotelDesk.com to recognise you when you want to return to the website to make another booking. The form can be automatically filled in for you. TokyoHotelDesk.com does not place cookies on your computer without your permission. TokyoHotelDesk.com explicitly asks your permission to do so. When you make a booking TokyoHotelDesk.com will ask you if you want to be recognised in case of a future booking. Your next booking will be quicker, since you will not have to enter your contact data anew.

TokyoHotelDesk.com uses software to retrieve technological information about your computer. This information includes the following: IP-address, operating system, web browser, screen resolution and referrer website. This information is not linked to the other data provided by you and can therefore never be traced back to you as an individual. Using this information, TokyoHotelDesk.com can change its website or system to accommodate the wishes of its customers.

The safety of your personal data & CC information.

TokyoHotelDesk.com is committed to keeping your personal data safe.
When you fill in your personal and credit card information on the booking form and send the form to TokyoHotelDesk.com, your information will be encrypted. Only TokyoHotelDesk.com will be able to read your information. The encryption method used is the industry standard 'Secure Socket Layer' (SSL) technology.

Currency conversions.

Offers are made in the currency the hotel/property offers us. As a service to our international visitors TokyoHotelDesk.com can convert these values to other currencies. This is done using today's rate and should only be used as a guide. Prepayments are done in the hotel currency, payments at check out are also done in the hotel currency. On the final booking form the original currency will be used. We take no responsibility for wrong calculations, wrong data, currency fluctuations etc. Use currency conversions at your own risk and always check the rates mentioned on TokyoHotelDesk.com with your local money exchange.

Changes to this privacy statement.

TokyoHotelDesk.com reserves the right to make changes to this privacy statement.


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